Information and Communication Technology

Job holders in this unit group plan, organise, direct and co-ordinate the work and resources necessary to provide and operate information technology and telecommunications services within an organisation.

IT specialist managers plan, organise, manage and coordinate the provision of specialist IT services and functions in an organisation.

Jobholders in this unit group manage, coordinate and technically supervise specific IT projects and programmes of a discrete duration and/or budget.

Workers in this unit group provide advice on the effective utilisation of IT and design IT systems in order to meet the business objectives or to enhance the business effectiveness of the organisation.

Programmers and software development professionals design, develop, test, implement and maintain software systems in order to meet the specifications and business objectives of the information system; they also design and develop specialist software e.g. for computer games.

Jobholders in this unit group design, develop and maintain websites to meet a client’s specified requirements.

Job holders in this unit group perform a variety of tasks not elsewhere classified in MINOR GROUP 213: Information Technology and Telecommunication Professionals.

Electrical and electronics technicians perform a variety of miscellaneous technical support functions to assist with the design, development, installation, operation and maintenance of electrical and electronic systems.

IT operations technicians are responsible for the day-to-day running of IT systems and networks including the preparation of back-up systems, and for performing regular checks to ensure the smooth functioning of such systems.

IT user support technicians are responsible for providing technical support, advice and guidance for internal/external users of IT systems and applications, either directly or by telephone, e-mail or other network interaction.

Telecommunications engineers install, maintain and repair public and private telephone systems and maintain, test and repair telecommunications cables.

IT engineers install, maintain and repair the physical components of computer systems and equipment.