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IT User Support Technicians

IT user support technicians are responsible for providing technical support, advice and guidance for internal/external users of IT systems and applications, either directly or by telephone, e-mail or other network interaction.

Average Salary

£31,207

New workers start around £18,216. Normal pay is £31,207 per year. Highly experienced workers can earn up to £51,591.

Jobs

112,295

The number of jobs in the career for the current year.

Daily Tasks

  • Reports on commonly occurring queries to detect underlying problems.

  • Maintains a log of work in progress, calls received, actions taken and problems detected.

  • Researches possible solutions in user guides, technical manuals and other documents.

  • Refers more complex or intractable problems to appropriate IT professionals.

  • Facilitates user access to systems.

  • Installs and upgrades hardware, cables, operating systems and/or appropriate software.

  • Advises users on how to resolve hardware and software problems.

  • Provides technical support to IT users.

Hard skills

Hard skills are specific, learnable, measurable, often industry or occupation-specific abilities related to a position.

  • Service Desk

  • Help Desk Support

  • Technical Support

  • Active Directory

  • Microsoft Office 365

Soft skills

Soft skills can be self-taught and usually do not necessitate a certain completed level of education.

  • Customer Service

  • Communications

  • Troubleshooting (Problem Solving)

  • Management

  • Problem Solving

How do I get a job like this?

People in these types of job started their career paths after studying courses like the ones below.